Customers have until the 14th day of the month to review your statement and call us with any questions or update/change your card information. Once you’re enrolled, it is your responsibility to notify the District if there are any changes to your account. If the transaction is rejected during the monthly processing of any transaction, you understand a $25.00 return fee will be applied to your account. The district as a courtesy, will attempt to notify you of the declined payment by mail or email. Failure to receive the notification does not negate any fees. Payments declined will be given 10 days to bring the account current via cash, debit, or credit card payment. If payment is not received, service will be discontinued and a $100.00 shut-off fee shall be paid and the account brought to a zero balance before service is restored.
